FAQ

​Is there a charge for travel?

If your event is within a 50 mile of our base in Cambridge (CB3 0PP), then there will be no charge for travel. For any events beyond this, an out of area charge will be applied to your booking’s final invoice, payable 30 days before your event. Also, it may be necessary to stay overnight where an event runs late. The cost of accommodation and any other additional charges incurred shall be recovered from the customer with regards to late and distant events.

 

If you wish to find out if there will be any travel or overnight charges before you book, please Click Here to contact us.

How big is the booth?

We have two types of booth, our Lite and Deluxe, for both, we need approximately 3 metre square radius to set up. If you are unsure of the space at your event location let us know and we can speak to the venue directly to ensure we set up the booth in the best area for you.

What's the difference between the Lite and the Deluxe?

To find out more about our different booths, Click Here

Do you have a props box?

Yes we do indeed! We have a range of props for our customers.

How will my photos be printed?

All images will be printed on premium Mitsubishi photo card using state-of-the-art thermal dye sublimation Mitsubishi printers. All photos are printed touch dry, durable and waterproof in seconds. The prints can be personalised with a logo or message which you can discuss with us.

Can we personalise our prints?

Yes of course! The photo cards can be designed with your logo or theme in mind. Just let us know what you would like and we will create this for you. We also provide some modern templates for you to choose from as well. Click here to check some of them out!

Can I download the photo booth images?

Your images will be available on an online password protected gallery where you can download the photo cards as many times as you like. We also provide the option to have them on a USB stick for an extra charge. Click Here to find out more.

What is the guestbook and how does it work?

The guestbook is a high quality, leather bound book that features all of the pictures taken at your event. It comes complete with its own gift box and is hand delivered to you at the end of the booth hire period. We also provide a number of high end calligraphy pens to allow guests to leave their own personalised messages alongside their pictures if you choose for the guest book to be written in. The booth attendant will encourage the guests to fill it in and it is put aside for safe keeping at the end of the event.

Do you provide staff with the booths?

Absolutely! We always provide a booth attendant at every event to make sure your booth runs smoothly. The attendant will set it all up and take it down. They will be on hand to help with props and assist with the guest book if you have selected this option. We want to make sure you get the most out of your booking with us so that you have a memorable experience.

How long is the booth hire?

We offer 3 hours hire as standard. You can purchase additional hours for £75 per hour. Click Here to fnd out more about additional hours.

 

Do you provide the backdrops?

We have a wide variety of backdrops in a number of different colours and styles. The backdrops are 8ft x 8ft so ensure check with your venue about the height requirements before booking. Click Here to view our range of backdrops.

Can I view the Terms & Conditions for your packages before I book?

Sure! Click Here to view.

Will we get a copy of the pictures too?

Yes. After your event all the images will be available on a password protected online gallery for you to view and download. If you wish for a set of additional prints, we can provide this for an additional charge. Click Here to find out more.

Will our guests be able to view all of the photos?

Yes. Following your event, we will create a password protected gallery that your guests can access to view all of the pictures taken. The Online Gallery can be found by Clicking Here or by clicking the Online Gallery link at the top of the screen.

How long do the booths take to set up?

Our typical set-up time ranges between 30 and 60 minutes, so we will make sure we arrive at the venue at least 60-90 minutes before the start of your event. All time required for set-up is included free of charge and is not counted as part of your run time. If you would like the booth set up earlier prior to the start time, there is an additional charge. You can find out more by Clicking Here.

The venue I wish to hire the booth for requires that you have business insurance, do you have this?

Yes we do! The insurance we have covers:

You can feel rest assured that in the unlikely and unthinkable event that something should happen, you have peace of mind that our insurers will cover any eventuality. But, we hope we'll never have to use it!

Click here to download a copy of our certificate of public and products liability insurance that you can provide to your venue should they request this, most venues do!

This should satisfy your venues requirements. If they still have any queries regarding our insurance coverage, they can get in contact with us by  Clicking Here 

Can the booths go in a marquee?

The booth can go in a marquee or tent event, as long as it’s flat, dry and there is an electricity supply. We will always create a wet weather / alternative arrangement plan prior to your event and a decision about the location of the booth will be made on the day by The Snap Booth management team. We reserve the right to alter the position of the booth if we feel our equipment is at any risk.

How do I book and do I need to pay my booking fee?

Yes, a booking fee of £200 will be taken to secure your photo booth hire . Please note this is non-refundable.

You can book online through our Book Online page.

Payments can also be made by:

  • Credit or Debit card online

  • Over the phone

  • BACS transfer - If you wish to pay in this way, please let us know.

How do I pay my remaining balance?

An invoice for the remaining balance will be sent to the customers email with an invoice number. Customers can then pay the remaining balance via the Make a Payment page on our website. Please note that customers must include the invoice number when completing this. The remaining balance can be paid anytime, at least one month before the event. Click Here to make a payment.

Anything we've not covered?

If you have any further questions, please Click Here to drop us a message!