FAQ's
Is there a charge for travel?
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If your event is within 50 miles of our base in Cambridge (CB3 0PP), travel is included at no extra cost. For events beyond this range, an out-of-area charge will be added to your final invoice, which must be paid 30 days before your event. If an event runs late, overnight accommodation may be required, with associated costs and any additional expenses passed on to the customer.
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If you’d like to confirm any potential travel or overnight charges before booking, please contact us via email.
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How big are the booths & what are the space requirements?
We require a setup area of approximately 3 square meters (8FT x 8FT). If you're unsure about the available space at your event location, let us know—we can coordinate with the venue directly to ensure the Booth is placed in the best spot for you.
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​Do you supply props?
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Yes, we provide prop boxes and rotate our props among four different sets. Before each booking, we carefully rotate our props to ensure they are in excellent condition and suited to the event.
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If you prefer a more classic aesthetic, such as a black-and-white Kardashian-style look, you can also choose to go without props.
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Do you allow food or drinks near the Booth?
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For insurance and safety reasons, food and drinks are not permitted on or near our booths. Our attendants will kindly ask guests to set them aside before using the booth.
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How will my photos be printed?
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All images will be printed on high-quality Mitsubishi photocard using advanced thermal dye sublimation Mitsubishi printers—the same technology used by HM Passport Offices.
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This ensures that every photo is instantly touch-dry, long-lasting, and waterproof. Additionally, prints can be customized with a logo or message—simply let us know your preferences!
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Can we personalise our prints?
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Absolutely! We can design the photo cards to match your logo or theme. Once you book with us, we'll send you a template design form where you can share your ideas, and we'll bring them to life for you.
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Click here to see some examples and get inspired!
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Can I download the photo booth images?
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Your images will be accessible through a secure, password-protected online gallery, allowing you to download both photo cards and RAW photos as many times as you like.
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For an additional charge, we also offer the option to receive them on a USB stick. Click here to learn more.
What is the Guest Book Service, and how does it work?
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Our Guest Book is a premium, leather or vegan-bound keepsake that showcases all the photos taken at your event. It comes elegantly packaged in a gift box and is personally hand-delivered to you at the end of the booth hire.
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To enhance the experience, we provide high-quality calligraphy pens, allowing guests to leave heartfelt messages alongside their pictures if they choose to have the Guest Book written in. Our booth attendant will actively encourage guests to contribute and ensure the book is safely set aside at the end of the event.
You can view our Guest Book Brochure here.
Can I supply a Guest Book rather than have one provided by you?
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You can, but unfortunately, we’re unable to help manage or complete it, as we can’t take responsibility for a Guest Book not provided by us.
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Do you provide staff with the booths?
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Of course! We include a booth attendant at every event to ensure everything runs seamlessly.
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The attendant will handle the setup and takedown. They’ll also be available to assist with props and help manage the Guest Book if you’ve chosen that option.
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Our goal is to make sure you get the most out of your booking, creating a fun and unforgettable experience.
How long is the Booth hire?
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Our standard hire includes 3 hours. Additional hours can be added at £75 per hour. Click here to learn more about extra hours and the additional services we provide.
Do you provide the backdrops?
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We offer a diverse selection of backdrops in various colours and styles. Once you book with us, we’ll send you a backdrop selection form. Our backdrops are 8ft x 8ft, so please confirm the height requirements with your venue before booking. Click here to explore our range of backdrops.
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Can I view the Terms & Conditions for your packages before I book?
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Sure! Click Here to view.
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Will we get a copy of the pictures too?
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Yes! After your event, all photos will be accessible through a password-protected online gallery, where you can view and download them. If you'd like to order extra prints, we can provide them for an additional fee. Click here to learn more.
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Will our guests be able to view all of the photos?
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Yes, we'll set up a password-protected gallery where your guests can view all the photos taken during your event.
You can access the Online Gallery via our website.
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How long do the booths take to set up?
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Our usual set-up time is between 30 to 60 minutes, so we will make sure to arrive at the venue 60-90 minutes before your event begins.
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The set-up time is included at no extra cost and does not count towards your event's run time. If you prefer the Booth to be set up earlier than the scheduled start time, an additional charge will apply. For more details, click here.
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The venue I wish to hire the Booth requires business insurance. Do you have this?
Click here to download a copy of our public and product liability insurance certificate, which you can provide to your venue if requested (most venues do!).
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This should meet your venue's requirements. However, if they have any further questions regarding our insurance coverage, they can reach out to us via email.
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The venue I wish to hire the Booth requires PAT testing certificates. Do you have this?
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You can download a copy of our portable appliance testing certificate(s) (PAT) here.
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This should meet your venue's requirements. However, if they have any further questions regarding our PAT coverage, they can reach out to us via email.
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Can the booths go in a marquee?
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The Booth can be set up in a marquee or tent as long as the area is flat, dry, and has access to electricity. Please consult with us before making a booking.
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We will always prepare a wet weather or alternative arrangement plan ahead of your event. The Snap Booth management team will determine the Booth’s location on the day of the event.
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We retain the right to move the Booth if we believe our equipment may be at risk. For more details, please review our outdoor weather requirements document by clicking here.
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Can the booths go outside?
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Due to the cost of our booths and the equipment inside them, our booths cannot go outside in the open elements.
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How do I book, and do I need to pay my booking fee?
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Yes, a booking fee of £200 will be taken to secure your photo booth hire. Please note that this is non-refundable.
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You can book online through our Book Online page.
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Payments can also be made by:​
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BACS transfer - If you wish to pay in this way, please let us know.
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Do you charge extra on Bank Holidays and around Christmas and New Year?
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For bookings made on Bank Holidays and between 10th Dec - 4th Jan, we will add a key date charge of £250 to your remaining balance invoice.
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How do I pay my remaining balance?
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An invoice for the remaining balance will be sent to the customer's email with an invoice number.
Customers can then pay the remaining balance via our website's Make a Payment page. Please note that customers must include the invoice number when completing this.
The remaining balance can be paid anytime, at least one month before the event. Click Here to make a payment.
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Anything we've not covered?
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If you have any further questions, please Click Here to drop us a message!