Important Information Regarding COVID-19
(Novel Coronavirus):
Last updated: Saturday 14th March 2020 10:00AM
Following the Prime Minister, Boris Johnson's latest statement that the UK is to now move into the 'Delay' Phase, we have now released the following statement regarding COVID-19
(Novel Coronavirus):
The Snap Booth is committed to the well-being of our customers & the wider community.
During the COVID-19 (Coronavirus) outbreak, your safety and the safety of our staff is our primary concern.
Amid the uncertainties about COVID-19 (coronavirus) and the fast, ever-changing global picture, we want to make sure you have the information you need to make an informed decision about your upcoming/potential booking with The Snap Booth.
Key to this is following government recommendations closely, and with the recent change of government advice around the pandemic, we wanted to let you know that we’ve updated our COVID-19 (coronavirus) guidelines.
Our guidelines:
• Carefully monitoring the Government risk level assessment – while it has been raised to high, there are no restrictions on movement and so we continue to operate normally.
• Continuous re-enforcement of PHE precautions to our staff to help prevent spreading of the virus, including regular hand washing through the provision of hand-sanitizer.
• Asking customers to follow government guidelines and ensure they are not exhibiting symptoms associated with Coronavirus before you book with us / if you have already booked, it's important to contact us straight away so we can discuss your options.
• Requiring staff who are exhibiting symptoms associated with Coronavirus to follow government guidelines, notify relevant individuals internally and self-isolate.
Along with taking official advice, we are also putting additional measures in place to help fight the spread of the virus. Each member of our staff will have:
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Access to bottles of disinfectant spray and hand-sanitizer.
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Access to management via telephone at all time, should anything require urgent management intervention.
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Take cleaning equipment to every event, to clean props, as each customer handles them.
PLEASE NOTE:
If you have booked a guestbook with us, it may be necessary that we complete the guestbook after the event, as we will be taking more precautions such as cleaning of props after they have been handled by each customer during the event.
We continue to operate a normal service, but monitor government guidelines closely, and stand ready to make any necessary changes to protect you.
What is The snap booth doing for its customers?
Customers who have upcoming bookings with The Snap Booth may need to make changes with us.
Usually, this would not be permitted, but due to the circumstance, we understand this is out of your control.
If you need to change your date:
Any bookings from today, (Saturday 14th March 2020), can be changed up until
Monday 21st December 2020.
Dates that need to be changed to another date between Monday 21st December 2020 & Monday 4th January 2021, could be subject to extra charges, due to the festive period.
This is currently under review, and should we approach the festive period, and we find that life has not returned to normal & the government or its agencies, still have measures in place due to COVID-19 (Coronavirus), we will of course, update this policy to be in line with the national situation.
Please note: We can only change to alternative dates if we are available on your new date.
If you need to cancel:
Our policies have changed in light of COVID-19 (Coronavirus)
If you are cancelling your wedding entirely:
In the unfortunate event you need to cancel due to COVID-19 (Coronavirus), we ask to see written proof of cancellation from your venue which will need to have the reason for cancellation.
Once we receive this, we will provide you an official cancellation letter which you can then provide to your wedding insurance company to prove we have cancelled your booking due to COVID-19 (Coronavirus), other suppliers should be following a similar process.
In this case, you should make a claim against your wedding insurance, as it is their responsibility to compensate couples. You should receive the full amount of money back. Obviously, you will need to check your policy documents first.
If you are cancelling just The Snap Booth, and the wedding is still going ahead:
In the unfortunate event you need to cancel due to COVID-19 (Coronavirus), we ask to see written proof from your venue that your wedding is still going ahead as planned.
Once we receive this, we will provide you an official cancellation letter and a refund for everything you paid, after the deposit. As our deposits are non-refundable as per our cancellation policy.
If you need to contact us:
We are contactable during office hours:
Monday - Saturday: 08:00 - 19:00
Sunday: 10:00 - 16:00
At the moment, we've decided to be contactable 24/7 for the time being.
You can contact us on:
Phone:
+44 (0)7587 188712 - Becca, Director
+44 (0)7813 594825 - Alex, Director
Email:
Live chat:
Through the link at the bottom off this page
PLEASE NOTE:
We will be out of the office between:
Sunday 15th March 2020 & Wednesday 25th March 2020
We are travelling to the United Arab Emirates, and at times, we may be limited to contact such as during flight & travel between destinations.
If you can't get hold of us by phone, please send us an email to:
And we will contact you back within 24 hours. Please make sure you provide us a contact telephone number in the email, so we can contact you back.
Thank you for your continued understanding and support during the unprecedented time.
We are here to support you as much as possible,
The Snap Booth Team x